Tech Sherpa Privacy Policy
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Last updated December 7, 2024.
· Preliminary statement ·
M Fisher LLC DBA Tech Sherpa (sometimes referred to in this policy as "we" or "us") maintains its online presence and provides services to customers and users via its website at techsherpa.co
("Website"). The Website's primary purpose is: This website is for users to find out information about the company, book calls and purchase products. One of the most important issues that any company must address is that of its customers' and users' privacy. We believe that our privacy policy is one that adheres to all relevant laws, regulations, and customs while at the same time is readily accessible and understandable. We take great pride in the trust that you place in us and our Website. For our Website to be effective, we must collect certain information from you. If you do not agree with any of the terms or practices described in this privacy policy, please do not access our Website or applications. Through the use of our Website, you are consenting to the provisions set forth in this privacy policy.
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We reserve the right to make changes to this
privacy policy at any time. If you want to make sure you are up to date with
our privacy policy, we advise you to visit this page frequently.
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· What does our privacy policy cover? ·
This privacy policy covers our treatment of your
Personally Identifiable Information (as defined below) that we may collect when
you access our Website or any application. This privacy policy does not apply
to the practices of any company that we do not control or own, people that we
do not employ or directly manage, or third-party websites that we do not own,
control, or manage. If you visit a website that we mention or link to, be sure
to review that website's privacy policy.
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Our policy allows us to collect information from
you in a manner that will allow you to retain control over your personal
information, but still allow us to make your online visit to our Website safe,
satisfying, and rewarding. We use your information to make it easier for you to
access information and services provided on our Website. The information allows
us to provide you with a personalized experience. Use of any of the services on
our Website is entirely voluntary; however, if you do not provide the Personally
Identifiable Information if requested by us, then we may elect not to make the
related services available for your use.
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· Information we collect ·
There are two types of general information that
are typically collected online: Anonymous Information and Personally
Identifiable Information.
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Anonymous Information is information that cannot
be traced back to a specific person. While we may have a hit counter on a page
on our Website, that counter only tracks the number of hits, it does not
collect any specific information about our visitors. This is an example of
Anonymous Information.
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Personally Identifiable Information is
information that tells us about you and may include the following:
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Name
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Phone number
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Email address
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Billing address
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IP address
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Credit card information
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and similar information that helps identify you.
This information is needed to allow us to personalize your experience on our
Website. When we request Personally Identifiable Information from you, we may
include a link to these privacy policies, and inform you what information is
required and what information is optional.
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We may collect information from you directly in
several ways such as when you place an order, become a member, maintain a
"wish list," complete a survey, or enter contest. We collect
information if you sign up to receive a newsletter,
or if you contact us.
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We may collect information about you from third
parties so we can provide better, more personalized content and services for
you, such as our service and marketing partners, with whom we might co-brand,
promote, or engage in joint marketing activities.
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· How we use your information ·
We use your information to improve your
experience on our Website. We may use the information to:
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Process the transactions you request of us, such
as to register an account, process orders and credit card transactions, or cash
in your rewards
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Create and manage accounts
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Respond to your requests for help, comments, or
concerns about how our Website
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Notify you if we materially update our privacy
policy or terms of use.
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Conduct market research, manage our promotions,
or tell you about our products, services, or special offers on our own products
or third-party products we think you might find interesting
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Improve our products and services, by combining
information that we have collected offline, online, from third-party sites, and
from devices to help us understand and improve our Website
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Protect against fraud and for security purposes
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Comply with legal or regulatory requirements
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· Users who are children and their parents ·
Our Website does not knowingly collect
Personally Identifiable Information from and about children. We are sensitive
to the issues involved in collecting such information from children and have
taken steps to ensure the privacy of any minors accessing our Website. If it is
determined that such information has been inadvertently collected, we will take
the steps necessary to ensure that such information is deleted from our
database or that verifiable parental consent is obtained. Our Website
established guidelines that operate in connection with our adherence to the
Federal Children’s Online Privacy Protection Act of 1998 (COPPA):
http://www.ftc.gov/ogc/coppa1.htm
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We strongly agree with the intent of COPPA and have structured our COPPA policy
to enable us to collect only the information from children that is necessary
for their access to our Website service; and, then only after obtaining
verifiable consent from their parents.
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We strongly recommend that any information about
children submitted to our Website be of the type that would typically appear in
a local newspaper. Accordingly, information that is not appropriate for local
newspapers should not be posted to our Website.
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· Information we share ·
We will not sell, rent, or otherwise provide
your Personally Identifiable Information to anyone except as provided in this
privacy policy. However, we may send Personally Identifiable Information about
our users to other companies or people when:
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we need to share your Personally Identifiable
Information to provide a product or service that you requested;
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we need to send the Personally Identifiable
Information to third parties that provide services on our behalf to provide you
with a product or service you requested;
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we use marketing partners to help us audit the
quality and effectiveness of advertisements, provide analytic services and
similar services;
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we use third parties (such as Google and/or
Facebook) to collect and analyze information about the use of our Website. This
information helps us provide relevant advertisements to you and measure the
effectiveness of our marketing campaigns;
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we use third-party shipping and credit card
processing partners to enable them to properly fulfill your product and service
requests. Our partners are not permitted to retain, share, store or use this
Personally Identifiable Information for any secondary or other purposes not
directly related to fulfillment of your product and service requests;
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we have your consent to share your Personally
Identifiable Information;
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we respond to subpoenas, court orders, or legal
processes or take other steps to remain in compliance with applicable laws; or
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we find that your actions on our Website violate
our Terms of Use or any of our usage guidelines for our services.
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In most respects, you will deal directly with
our third-party advertisers and their shipping and credit card processing
partners. Therefore, our users should carefully review our advertisers' privacy
policies and terms and conditions prior to entering into a transaction with
such advertisers.
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· Cookies ·
We collect information about you through online
tracking. We use, as do third-party service providers, tracking technology like
browser cookies, web beacons and pixels on our Website, applications, and in
emails we send to you. Cookies are pieces of data stored on hard drives that
contain information about you and your activity. Web beacons and pixels help us
understand how you interact with our Website. Cookies are not linked to
Personally Identifiable Information while users are on our Website. Cookies may
allow you to only log into the Website once while remembering your username and
password for future access. Cookies may be rejected by you, but the rejection
may result in more limited access to the services we provide since our services
may be personalized to you. Cookies may also be used to allow access to
sweepstakes, contests and other events. Some of our advertisers utilize
cookies; however, we do not have control over or access to their cookies. We
use cookies to monitor Website activity, not user activity. If you choose not
to accept cookies, you should be aware that you may not be able to experience
the full functionality of our Website.
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Our Website does not recognize "Do Not
Track" browser signals.
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· Links ·
Our Website contains links to other websites.
Some of these websites may display our product logos, our products, or other
content provided by us. Please understand that we are not responsible for the
privacy practices of these other websites. We recommend that you be aware when
you leave our Website and that you read the privacy policies of the other
websites to see how they treat information they collect. By providing access to
third-party websites or advertisements, we are not endorsing the products or
services provided by the owners or operators of such websites. Consequently, we
will not be responsible for the accuracy, relevancy, availability, reliability,
copyright compliance, legality or decency of the material contained in such
third-party websites linked to our Website. We strongly encourage you to make
whatever investigation you feel is necessary or appropriate before proceeding
with any online or offline transaction. This privacy policy applies only to the
information collected by us via our Website.
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· Newsletters ·
We plan on publishing newsletters that you can
subscribe to. The newsletters will be sent via email and you will need to
provide contact information in order to receive the newsletters.
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· Security ·
We take our commitment to protect your
information seriously. When you submit sensitive information to our Website,
the information is protected both online and offline.
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When our registration and order forms request
you to enter sensitive information (credit card or social security numbers),
the information is encrypted and is protected with SSL technology.
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Even though we use SSL encryption technology to
protect your sensitive information online, we also employ internal procedures
to protect sensitive information offline. Access to all of our users' sensitive
information is restricted to only those employees that require access. We
instruct our employees during the course of their tenure regarding protecting
our users' confidential and sensitive information and we perform periodic
checks of how the employees adhere to our policies. We maintain our servers in
a secure and locked facility that restricts access to only those employees and
technicians that require access. Our security policies are periodically
reviewed and enhanced as necessary. Only authorized employees and technicians
have access to the information provided by our users.
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Due to the nature of technology, you are also
partially responsible for the security of their information. Since people have
become accustomed to the internet, browser technology has made it easier for
everyone to return to their favorite websites without re-entering their
usernames and passwords. While this is easier for surfing, when Personally
Identifiable Information is associated with the log-in information, your
security could be affected. We strongly recommend that you do not save their
username and password in your browsers and that you either remember their
log-in information or store your usernames and passwords separately to avoid
unauthorized access to your information from your devices.
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Additional information regarding our security
practices can be obtained by emailing questions to [email protected].
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We also offer the following advice:
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• If you share your device with other people,
remember to log off our Website before leaving it.
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• Don't share your password with anyone. If you
store your log in information in your computer, remember to password protect
that information. No one from our Website will ever ask for your password.
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• If asked, don't give out your personal
information.
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• If you are unsure about the information you
are providing, ask us, another administrator, or another person before posting
the information.
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• If there is information that you would not
like to see in your local newspaper, don't post it to our Website.
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• When in doubt, ask us at
[email protected].
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· Announcements ·
As we add new services to our Website, we will
inform our users of the additional features. We may also send announcements
regarding updates to the service and information regarding maintenance. Since
these messages contain important information regarding the service, our users
are not permitted to opt out of receiving these messages.
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· Corrections to personal information ·
If your Personally Identifiable Information
changes, or you wish to terminate your participation in our service, we will
try to provide a way to correct, update, or remove your Personally Identifiable
Information from our servers. These updates and removals can be initiated on
our users' information pages by our Website administrator or by sending a
message to [email protected]. In extenuating circumstances, we can
address these issues via telephone or regular U.S. Postal Service. Some
information may remain on our servers including in our archived records after
termination of an account.
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· Opting out ·
We value your privacy and provide you with the
ability to "opt out" of having your information used for purposes not
directly related to our Website service and the purposes for which the
information is requested. For instance, our registration form has a box that
can be checked you to opt out of having their information used for marketing
purposes or shared with third-party partners of our Website.
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If you previously accepted our newsletter or
promotional materials and no longer want to receive these messages, you may opt
out of receiving additional messages by clicking the "Unsubscribe"
link at the bottom of the message, replying with "unsubscribe" in the
subject line of the email, or by emailing us at [email protected]. You
may also return to your information page to edit the information regarding
receiving messages and newsletters and choose the opt-out option.
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If any user information is being shared with
third parties or collected by third parties, we provide prior notice to our
users, in order to allow them to make an informed decision regarding allowing
the information to be collected and proceeding with the third-party transaction
or not.
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· Changes to our privacy policy ·
If we decide to change our privacy policy, we
will inform you of what information we collect, how we use the information, and
under what circumstances, if any, we disclose the information to third parties.
If at any time we decide to use Personally Identifiable Information in a manner
different from that stated at the time the information was collected, we will
notify you via an email. You will then have the opportunity to opt out of
allowing us to use the information. Users that fail to respond to the change of
policy message will not have their information utilized pursuant to the new
policies since we will implement the policies for all information collected
from the time of the change forward. We will use the information in accordance
with the privacy policy under which it was collected.
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· Enforcement ·
If you feel that our Website is not following
our privacy policy, you may contact us at our corporate office via telephone.
You may also direct inquiries to [email protected]. The Federal Trade
Commission also has a complaint hotline that can be reached by phone at (202)
382-4357 or online at www.ftc.gov/ftc/complaint.htm.
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· Additional questions ·
Any additional questions regarding our privacy
policy can be asked via email by sending a message to [email protected].
You may also contact us via post mail at: P.O. Box 117, Parrish, FL 34219.
California Privacy Rights
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If you reside in California, you have specific
rights over your personal information. For more information, you can visit the
California Consumer Privacy Act's website:
https://oag.ca.gov/privacy/ccpa
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· The right to request information ·
You have the right to know the categories of
personal information we collected about you; the categories of sources from
which we collected that information; our business or commercial purpose for
collecting that information; the categories of third parties with whom we
shared that information; and the specific pieces of personal information we
collected about you in the past 12 months.
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· The right to request access ·
You also may have the right to receive a copy of
the personal information collected about you in the past 12 months.
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· The right to request deletion ·
Under certain conditions, you may have the right
to request that we delete the personal information we have collected about you.
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· Opt out of information sharing for direct marketing ·
Sometimes, we share your information with our
marketing partners so that they may serve you advertisements about their
products. If you do not want to share your personal information to third
parties for their direct marketing purposes, you can request to opt out.
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· How to exercise your rights ·
To submit a request to exercise these rights you
may contact us at:
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Email: [email protected]
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For all requests, please clearly state that the
request is related to "Your California Privacy Rights" and provide
your name, street address, city, state, zip code and an email address or phone
number where you may be reached. We will acknowledge your request within ten
days. If you do not receive an acknowledgement, please contact us again to make
sure your request was submitted properly.
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You can always opt out or unsubscribe from
marketing emails by emailing us at: [email protected]
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· Verification ·
Before we can respond to your request, we first
must verify your identity using your personal information. If we are not able
to verify your request, we will contact you for more information. If we are
unable to verify your identify after a good faith attempt, we may deny the
request and, if so, will explain the basis for the denial.
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· You may designate an authorized agent ·
You may designate someone to submit requests and
act on your behalf (an "Authorized Agent"). To do so, you must
provide us with written permission to allow your Authorized Agent to act on
your behalf.
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· We will not discriminate against you ·
We will not unlawfully discriminate against you
for exercising any of these rights.
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· Third-party selling ·
We do not and will not sell your personal
information to third parties without providing you an opportunity to opt out of
the sale.
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· Do not track ·
As described above, we may collect information
about your usage and activity through cookies to help us provide you with
relevant advertisements, offers and promotions. Some web browsers or
smartphones have the ability to set "Do Not Track" requests to block
user activity from being tracked across web pages or devices.
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Our Website does not recognize "Do Not
Track" browser signals.
European Union Privacy Rights
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If you are located in the European Union, you
have specific rights over your personal information.
· You have the right to request access ·
You have the right to request copies of your
personal information. We may charge you a small fee for this service.
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· You have the right to request to rectify your data ·
You have the right to request that we correct
any information you believe is inaccurate. You also have the right to request
we complete information you believe is incomplete. You may always correct and
update your information by logging onto your account and editing your
information.
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· You have the right to request erasure of your data ·
Under certain conditions, you have the right to
request that we delete your personal information.
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· You have the right to restrict processing ·
Under certain conditions, you have the right to
object to the processing of your personal information.
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· You have the right to data portability ·
Under certain conditions, you have the right to
request we transfer personal information we have collected about you either to
another organization, or directly to you.
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· How to exercise your rights ·
If you make a request, we have one month to
respond to you. To submit a request to exercise these rights please contact us:
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Email: [email protected]
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For all requests, please clearly state that the
request is related to "Your EU Privacy Rights" and provide your name,
street address, city, state, zip code and an e-mail address or phone number
where you may be reached.
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If you make a request, we have one month to
respond to you. We may require you to verify your identity before we may
respond to you.
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Although we urge you to contact us to find a
solution for every concern you may have, you always have the right to lodge a
complaint with your competent data protection authority.
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· Transfers to countries outside the European Union We are based in the United States, so EU customers must transfer personal information to the United States for processing. The Commission has not found the laws of the United States provide an adequate level of protection over personal information. We will only transfer your information to the United States based on your explicit consent.